Privacy Policy

Last updated: June 2026

1. Purpose of Information Collection

Dong Phuong Star Media & Entertainment Co., Ltd (NSMEDIA) ("NSMEDIA", "we") collects your personal information for lawful, transparent, and necessary purposes to operate the service. We only collect data relevant to the stated purposes and do not use it for other purposes without your consent.

  • Provide professional TikTok Idol training and management services
  • Process registration, verify identity, and create platform accounts
  • Support timely and accurate income payments for Idols
  • Send notifications about training programs, events, and important updates
  • Improve service quality through anonymous data analysis
  • Comply with legal regulations on tax, accounting, and anti-money laundering

2. Information Collected

We may collect the following types of information, categorized by purpose of use:

  • Basic personal information: Full name, phone number, email address, date of birth, ID card/passport number (if verification is required).
  • TikTok information: TikTok ID, official account link, number of followers, livestream history, uploaded content.
  • Payment information: Bank account number, account holder name, bank name, SWIFT code (for international transfers).
  • Device information: IP address, browser type, operating system, access device.
  • Usage data: Login time, platform activity, AI tool interactions, learning history.
  • Optional information: Interests, career goals, survey feedback.

3. How We Use Information

Your information is used in a controlled and transparent manner to:

  • Operate accounts, authenticate identity, and provide services under contract.
  • Calculate, report, and pay Idol income on schedule.
  • Contact support when there are technical requests, content consulting, or complaints.
  • Send emails about training programs, new courses, community events (you may opt out at any time).
  • Analyze anonymous data to improve AI algorithms, course quality, and user experience.
  • Comply with legal obligations regarding tax, financial reporting, and anti-money laundering.

4. Information Security

NSMEDIA is committed to protecting your personal information with a multi-layered security system, complying with international standards and Vietnamese law:

  • Data Encryption: Using SSL/TLS for transmitted data and AES-256 encryption for stored data.
  • Access Control: Restrict access to authorized personnel only, with multi-factor authentication (MFA).
  • Secure Infrastructure: Storing data on Cloudflare infrastructure with SOC 2 Type II security standards.
  • Backup and Recovery: Daily periodic data backups, storing copies in multiple geographic regions.
  • Security Updates: Regularly patching security vulnerabilities, conducting penetration tests every 6 months.
  • Staff Training: All employees must sign a confidentiality agreement and be trained on personal data protection.

5. Information Sharing

NSMEDIA does not sell or trade your personal information to third parties for commercial purposes. Information is only shared in the following cases:

  • With explicit consent: You allow information sharing with brand partners or events.
  • As required by law: Vietnamese state agencies request provision in accordance with current law.
  • Payment partners: Banks and payment intermediaries to process income transfers.
  • Service providers: Hosting, email marketing, data analysis — all sign strict confidentiality agreements (NDA).
  • Business transfer: In the event of a merger or acquisition, the receiving party must comply with this policy.

6. Your Rights

You have full control over your personal information, including:

  • Right to Access: Request to view all personal information being stored.
  • Right to Rectification: Request to update or correct inaccurate or outdated information.
  • Right to Erasure: Request deletion of personal information (within the scope permitted by law, some financial data must be retained as required).
  • Right to Restrict Processing: Request to temporarily suspend data processing in certain cases.
  • Right to Object: Opt out of marketing emails and advertisements at any time via the "Unsubscribe" link.
  • Right to Complain: Submit complaints about data processing to NSMEDIA or the competent authority.
  • Right to Data Portability: Request export of personal data in a structured, commonly used format.

7. Data Retention

Personal information is retained for the following periods:

  • During the service period: Data is actively stored to operate the account.
  • After ceasing activity: Basic personal data is retained for at least 5 years to comply with financial regulations.
  • Payment data: Retained for 10 years in accordance with tax and accounting laws.
  • Cookie and analytics data: Stored for a maximum of 26 months before automatic deletion.
  • After the retention period: Data is securely deleted or anonymized so it cannot identify individuals.

8. Cookies and Tracking Technologies

The NSMEDIA website uses cookies and similar technologies to:

  • Essential Cookies: Remember login, secure session, language preference.
  • Analytics Cookies: Cloudflare Analytics to analyze traffic and anonymous user behavior.
  • Functional Cookies: Remember personalization options such as theme, layout.
  • Third-Party Cookies: Only used from trusted providers, no cross-site tracking.

You can manage cookies through your browser settings. However, disabling essential cookies may affect your user experience.

9. Child Protection

NSMEDIA does not knowingly collect information from individuals under 16 years of age. If we discover that a child's information has been provided without parental/guardian consent, we will delete it immediately. Idols under 18 years of age must have written parental consent to participate in the program.

10. Contact

If you have any questions, requests, or complaints about this privacy policy, please contact:

  • Email: lienhe@ngoisao.media (response within 48 business hours)
  • Hotline: lienhe@ngoisao.media (Business hours, Monday - Friday)
  • Address: Ho Chi Minh City, Vietnam
  • DPO Partner (Data Protection Officer): Contact via the email above.

11. Policy Changes

We may update this Privacy Policy to reflect changes in services or legal regulations. All changes will be:

  • Announced on the website with the new update date, at least 7 days before taking effect.
  • Sent via email notification to registered accounts if the change is significant.
  • Applied immediately upon posting for non-significant changes (typos, clarifications).
  • Continuing to use the service after the notification period means accepting the new policy.
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