Payment & Warranty Policy

Last updated: June 2026

1. Scope of Application

This policy regulates the rules related to income payments for Idols, training service fees (if any), as well as the service quality warranty commitment of Dong Phuong Star Media & Entertainment Co., Ltd (NSMEDIA) ("NSMEDIA", "we"). All Idols participating in the platform need to understand and comply with the terms below.

2. Idol Income Payment Process

Idol income is calculated and paid according to the following process:

  • Payment Cycle: Monthly, payment on the 15th of each month.
  • Payroll Period: From the 1st to the last day of the month.
  • Method: Bank transfer to the registered account.
  • Receipt Time: 1-3 business days from the payment date.
  • Receipt: Send notification via email and display on the Idol dashboard.

3. Income Sharing Ratio

Income from TikTok livestreams and other sources is shared between the Idol and NSMEDIA:

  • New Idol (Rank 1-2): Idol receives 60% of actual income.
  • Developing Idol (Rank 3-4): Idol receives 70% of actual income.
  • Professional Idol (Rank 5+): Idol receives 80-85% of actual income.
  • Brand deals & advertising: Negotiated per contract, usually the Idol receives 70-80%.

The remaining percentage is the management fee, training, platform operation, and technical support.

4. Deductions

Amounts that may be deducted from income before payment:

  • Personal Income Tax: In accordance with Vietnamese law (if the taxable threshold is reached).
  • Transfer Fee: According to bank fee schedule (usually paid by NSMEDIA).
  • Advance Received: If the Idol has an income advance request during the period.
  • Violation Penalty: According to internal regulations if the Idol violates commitments (spam, fraud, etc.).

5. Advance Policy

Idols can apply for income advances in emergency cases:

  • Advance amount up to 50% of current accumulated income.
  • Each Idol can only advance a maximum of 2 times in 1 month.
  • Advances are gradually deducted in subsequent payment periods.
  • Advances do not apply to Idols with a history of payment violations.

6. Payment Dispute Resolution

In case the Idol has questions about the payment amount:

  • Send a verification request via email lienhe@ngoisao.media within 7 days from the date of receipt.
  • NSMEDIA will respond within 3 business days.
  • Both parties negotiate to reach an agreement.
  • If no agreement is reached, the issue will be resolved under Vietnamese law.

7. Training Service Warranty Policy

NSMEDIA commits to training service quality with the following warranty terms:

  • Mentor Change Support: The Idol has the right to request a mentor change 1 time for free if feeling incompatible within the first 14 days.
  • Free Retake: Online courses allow retaking within 6 months from the registration date.
  • Content Updates: Materials and lecture videos are updated for free when there are major TikTok algorithm changes.
  • Technical Support: AI tools and livestream technical support throughout the cooperation period.

8. Commitment to Accompany

NSMEDIA is committed to accompanying Idols throughout the development process:

  • No initial training fees are collected from Idols.
  • Training costs are gradually deducted from income, without causing financial pressure.
  • If the Idol has no income in the first 3 months, no management fee is applied.
  • Support in finding cooperation opportunities and personal development for promising Idols.

9. Termination of Cooperation and Final Payment

When cooperation is terminated:

  • The Idol will still receive all accumulated income up to the termination date.
  • The final payment will be made within 15 business days.
  • NSMEDIA does not withhold any legal income of the Idol.
  • AI tools and platform accounts will be deactivated 30 days from the termination date.

10. Policy Changes

NSMEDIA has the right to update this Payment & Warranty Policy:

  • All changes will be notified 15 days in advance via email and on the website.
  • Changes do not apply retroactively to completed transactions.
  • Continuing to use the service after the notification period means accepting the new policy.

11. Contact

For any questions about payment and warranty, please contact:

  • Email: lienhe@ngoisao.media
  • Hotline: lienhe@ngoisao.media (Business hours, Monday - Friday)
  • In-platform support: Submit a ticket via the Idol dashboard
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